Our Covid-19 Policy
Q : What is our Covid-19 policy?
A : Our covid-19 policy policy allows our guests with direct bookings via our website to cancel their bookings, arriving on-or before December 31st, 2021, due to Covid-19 Quarantine or UK/Cyprus Government imposed restrictions. You will receive a Credit Voucher for the amount paid, that can be applied to any future Santa Marina Villa bookings arriving in 2022 or 12 months from the cancellation date, whichever comes 1st. For all Santa Marina Villa bookings cancelled in 2020 these must be rebooked for arrival before the 31st of December 2021. All other booking terms and conditions remain unchanged. These Terms and Conditions were updated on the 12th December 2020.
Q : Do all bookings qualify for our Covid-19 policy?
A : Our covid-19 policy includes all existing and new bookings made directly on our website, arriving on-or-before December 31st, 2021.
Q : Do 3rd party bookings qualify for our Covid-19 policy?
A : Our covid-19 policy guarantee is not applicable to any bookings made via a 3rd party, including Villa Agents, Travel Agents and online booking agencies. Please contact them directly to discuss your booking
Q : Do cancelled flights qualify for our Covid-19 policy?
A : Our policy only covers your booking for accommodation at Santa Marina Villa. If your airline cancels your flights you would need to either rebook the flights, or make a claim on your travel insurance policy.
Q : How do I cancel or move my booking?
A : If you booked with a Villa Agent, please contact them directly to discuss your booking. If you booked directly on our website com www.santamarinavilla.com, please email your cancellation request to email@example.com. Remember, you must notify us of your cancellation request no later than 70 days before the day of arrival. Once your booking is cancelled you will receive an email detailing your credit voucher amount and instructions on how to rebook.
Q : What happens if there’s a difference in the Credit Voucher amount, and the amount for new transfer booking dates?
A : If the rate on your new booking exceeds your Credit Voucher’s value, you will have to pay the difference. In the event your new booking is lower than the original booking, regretfully we are unable to refund the difference.
Q : What happens if the villa is not available for my new booking dates?
A : All bookings are subject to villa availability at the time of booking.
Q : Do standard Final Payment timelines still apply during this timeframe?
A : Yes. For all Standard rate bookings, a deposit of 30% is required at the time of booking with the balance no later than 70 days before arrival. If your arrival is within 70 days of booking, the full payment is required.
Q : Should we still take out Travel Insurance?
A : Yes, your Credit Voucher covers your villa booking with us and does not apply to flights, car hire or any other bookings made with 3rd parties. We always recommend you purchase a comprehensive travel insurance policy, covering all members of your party.
Q : What precautions are you taking to prevent coronavirus when arrivals restart?
A : We use a professional cleaning company trained in enhanced cleaning and use of heightened sanitation methods in accordance with the advice and instructions of the Cyprus Ministry of Tourism, and the Cyprus Ministry of Health. Our villa is professionally disinfected before any new arrivals and upon departure of guests. Santa Marina Villa follows all protocols and rules issued by the Cyprus tourism ministry and ministry of health.